It is important to Us that each client interaction be a positive one. For this reason, We welcome feedback from Our clients. If You would like to provide feedback, please contact the Director who is responsible for the provision of the Services with your comments. We may approach You from time to time to complete a short online survey, so that We may learn more about what You think about the service You received and to give You the opportunity to provide additional comments on Our performance. You are not obliged to complete any such survey, but doing so will help Us identify any areas where We can improve our service to Our clients. In the event that You wish to inform Us of a dispute or complaint or express an element of dissatisfaction, please submit Your concerns in writing to the above Director, providing as much information as possible. We will acknowledge Your concerns and make every effort to resolve a dispute or complaint within a reasonable period. However, should the outcome of a dispute or complaint not be to Your satisfaction, You may wish to contact Our Managing Director in the location where the Services are being delivered or Our Chief Operating Officer (the name and contact details of each of whom are listed on Our website), as appropriate.